BOMARefund Policy
Thank you for shopping with us at BomaVTU.com.ng. We aim to provide a seamless and satisfactory experience. However, if you are not completely satisfied with your purchase, we are here to assist you with our refund policy outlined below.
Eligibility for Refund
Refunds will only be processed under the following circumstances:
- Incorrect or duplicate transactions: If a payment is mistakenly charged or duplicated, we will process a refund.
- Failure to deliver service: If the purchased service is not delivered within the specified time frame or is not accessible as promised, we will issue a refund.
- Defective or unsatisfactory product: In case of any issues with purchased products or services, we will evaluate the situation and determine whether a refund is appropriate.
Refund Process
To request a refund, please follow these steps:
- Contact us within 7 days of the transaction by sending an email to support@teamboma.com with your order details.
- Provide a clear explanation of the reason for the refund request and attach any relevant supporting documents or screenshots.
- Once your refund request is reviewed, we will notify you via email about the status of your refund. If approved, the refund will be processed to the original payment method within 5-10 business days.
Non-Refundable Services
Refunds will not be issued for the following:
- Services that have been successfully delivered and accessed, such as airtime, data purchases, or bill payments.
- Services that have been consumed or used in any way.
- Requests made after 7 days from the original transaction date.
Changes to This Refund Policy
BomaVTU reserves the right to update or modify this Refund Policy at any time. Any changes will be communicated via a notice on our website. We recommend reviewing this policy regularly to stay informed about any updates.
Contact Us
If you have any questions regarding this Refund Policy, please feel free to contact our customer support team at support@teamboma.com.